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The importance of customer service at an online casino

The importance of customer service at an online casino In life, when we encounter a problem, we can ask our family or friends for advice on how to solve it. It is therefore important to take the time to choose the person you decide to confide in, to be sure that this person will be able to listen to you and give you the help you need. When you choose an online casino, it’s the same process. You have to find an online casino that has a solid customer service, which you can rely on at any time when you encounter any problem. You can see this advice on all good online casino guides, we recommend for example

Important things to check

First of all, you need to make sure that the customer service department at your favorite online casino speaks the same language as you do. Usually you can check this by going to the “support” or “contact” section of the various online casinos. In addition, if an online casino is available in English and offers customer service, it should have agents who are fluent in the same language as you.

You should also check the different means of communication available to users to contact customer service. If the casino is serious, it should offer at least an email address and a phone number. Some online casinos also have live chat, which is ideal for users who want to get help quickly.

Also check the opening hours of the customer service department. If you like to play in the middle of the night, the casino you choose should have 24-hour customer service. It’s important to note that a reliable casino normally has a customer service department that can be reached 7 days a week. This is the case in many online casinos such as those in Canada listed at However, in other countries, it varies, ask first.

Finally, the last important point to check is of course the availability and friendliness of the agents. If the online casino has a live chat, do not hesitate to send a message beforehand to check that the agent at your disposal has interest in your problem and is willing to help you. If you feel that the agent is unpleasant and seems to have little interest in your problem, it is probably best to pass on your way.

Online casinos that offer the best customer service

The first step of the podium goes to the casino, La Riviera. The casino has customer support available 7 days a week, 24 hours a day, ideal for those who like to play at the casinos at all hours of the day and night. The casino also provides customers with free telephone support, live chat and an email address.

The second best customer service is awarded to Cresus Casino. Cresus Customer Support has a live chat, an email address and a telephone line to reach the agents. There is no need to wait long on the phone at the cost of a premium rate call, as you yourself tell Customer Support when you would like to be contacted.

The Tropezia casino also has a very good customer service. This casino also has an email address, a phone number and a live chat which is available every day from 10am to 10pm.

Do not hesitate to visit the various forums in the online casino guides. You will no doubt find some comments from players who are dissatisfied with the various customer services of online casino sites, which will prevent you from falling into the same trap as these people. We advise you to visit the very complete forum of the website.